Warranty Coverage
VONN warrants that the products are in new condition, original packaging, free of defects in manufacturing, materials, and quality, when purchased from VONN authorized distributors ONLY. This warranty extends to the original end-user consumer with the original proof of purchase from any of VONN’s authorized distributors. Manufacturer’s 5 Year Limited Warranty shall not extend to any other person, transferee, or commercial use.
What does the warranty cover?
VONN warrants its products free from defects in material and quality for one (1) year and five (5) years for the LED Light Engines and electrical components.
This warranty only applies when all components, including drivers and power supplies, have been provided by VONN. Substituting another manufacturer’s product and/or components will void the warranty completely.
Please NOTE: While built-in LED arrays are covered under the 5-year limited warranty, stand-alone LED Light bulbs (shipped with some fixtures) are EXEMPT from VONN 5 Year Limited Warranty.
What is NOT covered by the warranty?
VONN 5 Year Limited Warranty does not cover defects resulting from the improper or unreasonable use or maintenance, referring to fixtures and product finishes that are mishandled, improperly installed, connected or wrongfully operated, unusually used, attached to the improper voltage supply. VONN will not be held accountable for acts of God such as high winds, floods, water damage, fire, excess moisture, power surges, failure to follow written instructions for proper use and care, damaged packaging, unauthorized alteration, modification of original condition, changes, or adaptation to enable it to operate in any country other than the country for which it was designed, or repair by non-licensed professional.
Significant product exposure to chemicals, harsh cleaners, salt water or salt air or use of parts not supplied by VONN, will ultimately void any and all warranties on products and their exterior finishes.
Once contacted, VONN will…..
Gather information, locate the original purchase order record, review every detail provided, evaluate and diagnose the problem and attempt to resolve over the phone. If unsuccessful, using new or refurbished replacements parts, ship any defective parts or the entire replacement unit within a reasonable period to the customer.
What we will not be able to do….
VONN lighting is not responsible for shipping, insurance or transportation charges, import fees, duties, and taxes.
How to obtain 5 Year Limited Warranty
Registering your VONN product upon receipt is the first recommended step. Once the product is registered, your name, as well as the rest of the relevant product information, is securely stored in our database. If you have not had a chance to register your product at the time of purchase, please use your original purchase order number when contacting VONN’s customer care. We recommend contacting VONN’s customer service directly with any warranty or service related issues at 1-888-604-VONN.
