We've teamed up with a bunch of awesome shipping and freight providers to provide you best in class service. We're always hustling alongside our incredible brand and manufacturer partners to hook you up with hassle-free access to meticulously researched and approved products that are transforming the home improvement scene.
We're all about making things happen as fast as possible, that's why we're usually knocking out order processing in 1 to 2 business days, with orders typically taking flight within 2 to 5 business days. Just keep in mind that shipping times dance to the beat of each carrier's daily cut-off time and the whims of warehouse turnaround.
Your inbox will be graced with automated emails when you place your order, your order hits the road for delivery, is out for delivery and when it lands at your doorstep or jobsite.
Psst! In case those mischievous supply chain issues try to pull a fast one, we'll spill the beans right on the product page with visible lead times. That way, you'll always be in the loop and know what to expect. If something ultra-rare goes haywire, our team will be on the case, working around the clock for you. So sit back, relax, and enjoy the peace of mind knowing we've got your back every step of the way
Similar to in-stock times, products with lead times are charged in full at the point of sale. This allows us to reserve the product with the manufacturer.
To cancel orderes with a product with a lead time, contact customer service, and we'll do our best to cancel the shipment. We'll confirm your cancellation through a personalized phone call or a conveniently delivered email and process a refund providing the order has not shipped. Please be advised that orders that have shipped cannot be canceled.
We believe in a greener future, which is why every order, big or small, comes with a powerful environmental punch. Now, we'll be honest – shipping isn't yet a carbon-free dance, but fear not! We're blazing the trail by investing in carbon offsets, ensuring that our shipping process remains as gentle as a feather on the planet, with a carbon-neutral embrace!
