We've teamed up with a bunch of awesome shipping and freight providers to provide you best in class service. We're always hustling alongside our incredible brand and manufacturer partners to hook you up with hassle-free access to meticulously researched and approved products that are transforming the home improvement scene.

We're all about making things happen as fast as possible, processing orders so they're ready to ship in 3 to 5 business days. Remember, actual shipping times can vary based on each carrier's specific cut-off times and warehouse operations.

Your inbox will be graced with automated emails when you place your order, your order hits the road for delivery, is out for delivery and when it lands at your doorstep or jobsite.

After an order has been shipped, it can no longer be canceled and will be subject to our return policy

Psst! In case those mischievous supply chain issues try to pull a fast one, we'll spill the beans right on the product page with visible lead times. That way, you'll always be in the loop and know what to expect. If something ultra-rare goes haywire, our team will be on the case, working around the clock for you. So sit back, relax, and enjoy the peace of mind knowing we've got your back every step of the way

Similar to in-stock times, products with lead times are charged in full at the point of sale. This allows us to reserve the product with the manufacturer.

To cancel orderes with a product with a lead time, contact customer service, and we'll do our best to cancel the shipment. We'll confirm your cancellation through a personalized phone call or a conveniently delivered email and process a refund providing the order has not shipped. Please be advised that orders that have shipped cannot be canceled.

Notice for Drolet, Englander, Enerzone, Osburn, PSG (Caddy), and Ventis wood stove and part orders destined for remote locations in the United States.

Due to increasing fuel and freight costs, orders for wood burning stoves, pellet stoves, and related accessories may incur additional shipping charges when delivered to certain remote or hard-to-access areas within the United States. These additional fees may not be covered under our standard free shipping policy.

If you are located in a remote area, we recommend contacting us prior to placing your order so we can review available delivery options and provide accurate shipping details.

Rise reserves the right to notify customers of any additional shipping costs required to complete delivery. In such cases, customers will have the option to proceed with the updated charges, modify their order, or cancel for a full refund.

We believe in a greener future, which is why every order, big or small, comes with a powerful environmental punch. Now, we'll be honest – shipping isn't yet a carbon-free dance, but fear not! We're blazing the trail by investing in carbon offsets, ensuring that our shipping process remains as gentle as a feather on the planet, with a carbon-neutral embrace!