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No Mow May 🐝 Save 15% with code May15 at checkout! With each purchase, Rise will plant 3 trees to help reforest the planet.
No Mow May 🐝 Save 15% with code May15 at checkout! With each purchase, Rise will plant 3 trees to help reforest the planet.

 Need Help?

We're all ears and full of fresh ideas. We look forward to helping you!

Rise Customer Service is available via phone weekdays from 8am ET to 5pm ET.


(855) 321-7473

Want to get in touch with us via email? No problem, our Contact Us page has you covered.


Looking for an update on your order? Call, email or check your order status.


Frequently Asked Questions


Product Questions

How does Rise select products?

Rise hand picks manufacturers of home improvement products who care about building a better future with products that benefit homeowner’s health, wealth, and/or planet. Millions of homeowners have come to use Rise as a litmus test for what makes good quality home improvement products and materials. With that trust comes the responsibility to provide homeowners with the best options on the market that meet their increasingly stringent requirements. Our Manufacturer Criteria is used in assessing and evaluating a company’s (and its products) qualifications in being featured as well as selling products on the Rise.

How can I shop for products on Rise?

Lead times refer to the estimated period of time for a product to ship once ordered. We try our best to anticipate lead times, however, due to global supply chain issues, lead times may pop up unexpectedly. You will be contacted if an order has an unexpected lead time. If the lead time is not acceptable, we’ll happily refund your order.

What is Shop by Values?

Home improvement products play a critical role in building a better future with products that benefit homeowner’s health, wealth, and/or the planet. To take out the guesswork, we’ve conveniently identified products based on the values they provide.

What are product benefits and why are they important?

Products used to build and renovate our homes should be more than just a sticker price with traditional features. Putting a product to work for you means you need to be able to shop based on the benefits the product provides. Rise highlights the benefits of each product so you know if it's Made In The USA, saves you energy or water, is non toxic, and so much more! We go one step further, allowing you search and filter products by these very benefits, saving you time.

What does a lead time mean?

Lead times refer to the estimated period of time for a product to ship once ordered. We try our best to anticipate lead times, however, due to global supply chain issues, lead times may pop up unexpectedly. You will be contacted if an order has an unexpected lead time. If the lead time is not acceptable, we’ll happily refund your order.

What if I have questions about products sold on Rise?

We understand the importance of making a well informed decision that is right for you. We're always happy to help with any questions you may have. Please use our Contact Us form or call us at (855) 321-7473. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).

Order Questions

What methods of payment are available?

You can use the following payment methods when making a purchase: Amex, Apple Pay, Diners Club, Discover, Google Pay, Paypal, Shop Pay, and Visa.

How do I know that my online order is secure?

Every order is securely processed according to industry-standard SSL Web encryption, in compliance with the International Payment Card Industry Data Security Standard (PCI DSS).

How do I know Rise received my order?

Upon ordering, you will be directed to an order confirmation page. We recommend saving this page for future reference. You will also receive an order confirmation email to the email you supplied at the time of checkout.

How do I cancel my order?

Upon request, every attempt will be made to cancel your order. Unfortunately, if the order has been processed and the order is in transit the order cannot be canceled. Please use our Contact Us form or call us at (855) 321-7473 to discuss your options. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).

How do I modify my order?

Once an order has been placed, an order can only be modified if it has not been processed. To modify an order, please use our Contact Us form or call us at (855) 321-7473. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).

Can I edit an existing order?

Once an order has been placed, an order can only be modified if it has not been processed. To modify an order, please use our Contact Us form or call us at (855) 321-7473. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).

How can I track my order?

When your order is shipped you will receive an email confirming your order has shipped complete with tracking information. You can check the status of your order by logging into your account, creating a new account with the email you placed our order, our Order Status page, or contacting us directly through our Contact Us form or at (855) 321-7473. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).

Shipping and Delivery

How much is shipping?

Rise partners with multiple shipping and freight providers ensuring you receive consistent and reliable service. For more information on shipping and shipping times, please visit our Shipping page.

Where does Rise ship to?

Rise currently ships to the Contiguous United States. Unfortunately, we do not ship to Hawaii or Alaska. If you are shopping from Canada, please visit shop.buildwithrise.ca.

Will the shipping company call me forLTL and Freight order?

If your order is LTL or freight requiring a contact phone number you will be contacted 1 to 2 days to schedule your delivery.

What do I do if I receive a damaged or defective product?

If you receive an order that has been damaged during shipment please use our Contact Us form or call us at (855) 321-7473. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).

Is shipping really carbon neutral?

On top of our commitment to 1% For the Planet, Rise also guarantees Carbon Neutral Shipping on all of its orders, regardless of size or destination. Full transparency: shipping isn't yet a Carbon-Free process, so until that happens, Rise will continue to accomplish Carbon Neutral Shipping by purchasing carbon offsets.

Accounts

Do I need to sign up to purchase from Rise?

You have the option to shop as a guest or with an account. We take privacy seriously, and will never sell your data.

What are the benefits of creating a Rise account?

A Rise account allows you to track existing and past orders from your profile page, with easy access to order confirmation receipts.

How do I create an account?

Creating an account could not be easier. Simply visit our registration page to sign up for a free account.

What if I forgot my password?

If you forgot or misplaced your password, you can reset your password on the account login page. Simply select Forgot your Password and enter the email you used when setting up your account.

Returns and Exchanges

What is your return policy

We want you to be as thrilled with your home improvement product purchase as we are. At Rise, we've spent so much time researching, vetting, and making these products available to you that it's important to us that you're happy with your purchase. Please visit our Return Policy page for all the details.

How do I return or exchange my order?

We’re here to help in any way we can. Please visit our Return Policy page for all the details on returning or exchanging an order.

Technical Issues & Other

How can I provide feedback about my experience?

Customer experience is our priority, and we want to ensure we get it right. In order to provide feedback about your store experience, please use our Contact Us form or call us at (855) 321-7473. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).

What is Rise’s privacy policy?

We understand any hesitation you have in providing your personal information. Any information you provide will not be shared or sold to anyone at any time. For more information on our privacy policy, please visit our Privacy Policy page.


How do I opt-out of emails?

You can remove yourself from the list any time by clicking the "unsubscribe" link at the bottom of any of the Rise e-mails. You can also call Customer Service at (855) 321-7473 Monday through Friday, 9 a.m. to 5 p.m (EST) to request removal.